Return & Exchange Policy

PRODUCT DISCLAIMER

  • All images on the website are enhanced during the post-production process, actual product colors may vary. 
  • We at WrapWolf do not provide any forms of refunds (Partial or Full).

RETURNS

  • We at WrapWolf do not provide Returns on issues related to size, color & product if the correct size, color and product respectively was delivered.
  • We will not be able to provide return of products, unless confirmed and verified by our Customer Support Team. If you have received a defective product or a product that wasn't ordered by you got delivered, send us the video showing the defect and original packaging at contact.wrapwolf@gmail.com or send us to our WhatsApp number :+91 7016879293 and we will get back to you, when confirmed by our excellent customer support team, we will surely provide a return for the order.
  • If you do not have an unboxing video of the order and we fail to verify the cause, Wrap Wolf will not be liable for refunds/replacement of such products.
  • We as a Company will not charge or deducted any logistics refund fees if the product send by us are defective, wrong or damaged.
  • You can get in touch with us about any issues at our customer support portal by dropping a mail on contact.wrapwolf@gmail.com. You can also reach us on +91 7016879293. All queries will be solved between Monday-Saturday, 10 am – 7 pm. All pending queries will be solved on priority the next day. 
  • The moment the product(s) are reached at our warehouse in the exact condition as shown in the video clip shared by the customer, we will share a gift card worth the same value of your order immediately. You can avail the gift card for the next 90 days and after the given timeline the gift card would expire.

CANCELLATIONS

  • Orders can't be cancelled once its shipped, you can cancel the order before it is shipped by us.(Takes about 24 hours to dispatch).
  • To cancel order placed, drop us a message on WhatsApp at +91 7016879293 with e-invoice bill within 48 hours of order placed.

      EXCHANGE:

      • We have a 3-day exchange policy, which means you have 3 days after receiving your item to request for an exchange.
      • Please note that exchanges are only permitted for products of the same type and size. We cannot exchange products for different items or colors.

       

      • The eligibility criteria for exchange are : 

      1. The item(s) should be in the same conditions as they were delivered. 
      2. The item(s) should be unused, unworn and unwashed. 
      3. The item(s) should be packaged in the same packing material that was delivered.
      4. Items purchased using a coupon code or customized products are ineligible for exchange.
      5. 100 INR for T-Shirt & Polo T-Shirt and 150 for Sweatshirt & Hoodies logistic charges will be deducted as a part of exchange process.

      NOTE:

      • We reserve the right not to accept return of products which:
        1. we believe are being returned after use, washed or soiled or
        2. are damaged (except where the return is on account of damaged goods having been delivered to you).
      • For prepaid orders that cannot be delivered due to customer-related issues such as consignee unavailability, change of delivery address, or customer refusal, we will not be liable for a refund. In such cases, the customer will be responsible for a ₹100 logistics fee to cover the cost of reshipping.
      • GST & Platform fees are not refundable*