Email Within 48 Hours
Eligible COD exchange and prepaid return or exchange requests must be submitted by email. WhatsApp requests will not be considered.
Return & Exchange Policy
Customer Care Policy
Returns & Exchanges Made Easy.
At Wrap Wolf, we want you to shop with confidence. COD orders are eligible for exchange only, while prepaid orders are eligible for both returns and exchanges, subject to our policy conditions.
Unused & Unwashed
The original tags and packaging must remain intact.
One-Time Exchange
One exchange is available per eligible COD or prepaid order, subject to size availability and QC.
COD vs Prepaid
COD: exchange only, no returns. Prepaid: return and exchange, with eligible refunds to the original payment method.
Important Return & Exchange Policy ✉
Return & exchange requests are accepted by email only.
To make sure your request is properly recorded and reviewed, COD exchange requests and prepaid return or exchange requests must be submitted through our official support email. Requests sent through WhatsApp will not be considered or processed.
Email Your Request ↗
@ Official Email Send your request to contact.wrapwolf@gmail.com with your Order ID and request details. Accepted
× WhatsApp Message WhatsApp messages are not accepted as return or exchange requests and will not be considered for processing. Not Considered
! The request timelines on this page apply to eligible COD exchanges and prepaid returns or exchanges. Sending a message on WhatsApp does not register a valid request.
Prepaid Advantage
Pay online. Save more. Get smoother support.
Choose prepaid payment at checkout for an extra saving and the flexibility to request either a return or an exchange, subject to eligibility, alongside a smoother order experience.
5% Extra Off
Instant prepaid saving on your order Pay online at checkout and receive an additional 5% benefit on eligible prepaid purchases.
Faster Order Processing
Prepaid orders can be confirmed immediately, helping us move them into processing faster.
Easy Return Support
Eligible prepaid orders can be returned within the stated request window, subject to product conditions, approval and Quality Check.
Original Payment Refund
Eligible prepaid refunds can be returned to the original payment method after successful Quality Check, subject to a ₹99 convenience fee.
Smoother Exchanges
Prepaid orders can also be exchanged once, subject to size availability, approval and Quality Check.
No Unnecessary Long Process
Immediate payment confirmation reduces repeated verification and helps keep support steps clear.
Better Ongoing Assistance
Prepaid customers receive a smoother support experience for the current order and future purchases.
i Prepaid returns and exchanges are available only for eligible orders and approved requests. Products must meet the conditions, request timelines and Quality Check requirements stated on this page. Approved original-method refunds are subject to a ₹99 convenience fee. We do not offer a reverse pickup facility. Once a return or exchange request is approved, the customer must reship the product to our warehouse using a reliable courier service.
Simple 5-Step Process
How it works.
Follow these steps for a COD exchange or a prepaid return or exchange. Only eligible prepaid returns qualify for a refund to the original payment method.
Raise a Request by Email
For a COD exchange or prepaid return or exchange, email contact.wrapwolf@gmail.com within 48 hours of delivery and include:
- Order ID
- Reason for the request
- Images or unboxing video, if required
WhatsApp requests will not be considered. Email is the only accepted channel for return or exchange requests.
Request Review
Our support team will verify your request and respond within 24-48 business hours.
Ship Your Product
Once approved, we will share the warehouse return address and shipping instructions. We do not offer a reverse pickup facility, so you will need to reship the product to our warehouse using a reliable courier service. Pack the product securely before dispatch.
Quality Check
After your parcel reaches us, our team will inspect it. Quality Check usually takes 1-2 business days.
Exchange or Refund
After successful QC, eligible COD orders receive an exchange only; regular returns and refunds are not available. Eligible prepaid orders can receive an exchange or an approved return refund to the original payment method after deduction of the ₹99 convenience fee.
Return, Exchange & Refund Policy
Your options depend on how you paid.
COD orders are eligible for exchange only; prepaid orders can be returned or exchanged, subject to approval and the terms below. Refunds apply to eligible prepaid returns.
01 COD Orders
Exchange only. No returns.
Cash on Delivery (COD) orders are eligible for an exchange only, subject to the request window, product eligibility, approval and Quality Check. Regular returns are not available.
- One exchange per eligible COD order, subject to size availability and Quality Check.
- Regular return, cash refund, bank refund and Store Credit requests are not available for COD orders.
- Report damaged, incorrect or defective items within 24 hours of delivery so our team can review the issue and provide an appropriate resolution.
02 Prepaid Orders
Returns & exchanges available.
Eligible prepaid orders can be returned or exchanged once, subject to approval and Quality Check. Approved return refunds go back through the same payment channel used to place the order.
- UPI refunds are sent to the same UPI account.
- Debit or Credit Card refunds are sent to the same card.
- Net Banking and other payments are refunded through their respective original channels.
03 Convenience Fee
₹99 is deducted from prepaid refunds.
A ₹99 convenience fee applies when an eligible prepaid refund is processed back to the original payment method.
- The fee is deducted from the approved refundable amount.
- The deduction applies only to original-method refunds for prepaid orders.
- By requesting this refund method, you acknowledge and accept the ₹99 fee.
✓
Your acknowledgement
By placing an order or submitting a request, you acknowledge these payment-based terms: COD orders are exchange-only, while eligible prepaid orders can be returned or exchanged. Approved prepaid refunds are subject to the stated conditions and fee.
Eligibility & Product Issues
Before you submit a request.
Prepaid returns and COD or prepaid exchanges must meet our product conditions. Submit complete evidence when reporting a damaged, incorrect or defective item.
Return & Exchange Eligibility
Returns are available only for eligible prepaid orders. Exchanges are available for eligible COD and prepaid orders. To qualify, your product must be:
- Unused, unwashed and unworn
- Free from stains, perfume, deodorant or damage
- Returned with all original tags attached
- Returned in its original packaging
Products failing these conditions may not qualify.
Damaged, Incorrect or Defective Product
Report a damaged product, defective product, wrong item or item with missing parts within 24 hours of delivery.
Your request must include:- Order ID
- Clear product images
- Complete unboxing video - recommended
Our support team will investigate and provide the appropriate resolution.
!
Important
Do not ship any product without approval from the Wrap Wolf support team.
Exchange, Refund & Shipping
Clear terms, no confusion.
Review the exchange limits, refund processing timelines and reverse shipping responsibilities below.
Exchange Policy
We offer one exchange per eligible COD or prepaid order. COD orders are not eligible for regular returns.
- The requested size must be available.
- The returned item must successfully pass Quality Check.
- Exchanged products cannot be exchanged again.
- Inventory cannot be reserved until the item reaches us and passes QC.
Refund Processing
Only eligible prepaid return refunds are initiated after the returned product successfully passes Quality Check.
- COD orders are eligible for exchange only; regular returns and refunds are not available.
- Prepaid refunds are returned through the original payment channel.
- A ₹99 convenience fee is deducted from prepaid original-method refunds.
- Bank or payment-provider processing timelines may apply after initiation.
Reverse Shipping Charges
We do not offer a reverse pickup facility from our end. Once your return or exchange request is approved, you must reship the product to our warehouse using a reliable courier service. Customers are responsible for arranging reverse shipping unless Wrap Wolf confirms otherwise.
- Wait for approval and the warehouse return address before sending the item.
- After approval, self-ship the product to our warehouse using a reliable courier service.
- Share the tracking number and keep the courier receipt until delivery.
Order Cancellation
Orders can only be cancelled before dispatch. Cancellation is not possible after the order has been shipped.
Shipping Information
Orders are generally dispatched within 24-48 business hours. Delivery timelines may vary due to courier delays, weather, public holidays, natural events or remote locations.
Quality Check
Every product sent back is inspected.
Products must pass our Quality Check before a COD or prepaid exchange, or an eligible prepaid return refund, can be approved.
A return or exchange may be rejected if the product:
- Has been worn or washed
- Has stains or marks
- Smells of perfume, deodorant, smoke or detergent
- Has missing tags
- Is damaged after delivery
- Is returned without its original packaging
If your product does not pass QC:
- The eligible return or exchange request will be declined.
- The product may be shipped back to you.
- A handling or restocking charge of ₹199 may apply.
Products Not Eligible
The following products cannot be returned or exchanged:
- Sale items and clearance items
- Steal Deal products
- Festive Offer purchases
- Promotional campaign purchases, unless mentioned otherwise
- Gift Cards
- Products marked as Non-Returnable
Frequently Asked Questions
Quick answers before you contact us.
Open any question to view the answer.
01 Can I return my order if I do not like it? +
Returns are available only for eligible prepaid orders, provided you request them within 48 hours of delivery and the product passes Quality Check. COD orders cannot be returned, but eligible COD orders may be exchanged once.
02 How many times can I exchange an item? +
One exchange is allowed per eligible COD or prepaid order, subject to size availability and Quality Check.
03 Who pays for reverse shipping? +
We do not offer a reverse pickup facility. Once your return or exchange request is approved, you must reship the product to our warehouse using a reliable courier service. Customers are responsible for arranging reverse shipping unless Wrap Wolf confirms otherwise.
04 When will I receive my replacement? +
Replacement orders for eligible COD or prepaid exchanges are processed after the product sent for exchange successfully passes Quality Check.
05 How will I receive my refund? +
COD orders are exchange-only; regular returns and refunds are not available. For eligible prepaid returns, approved refunds go back to the original payment method after deduction of the ₹99 convenience fee.
06 Is there any fee on a prepaid refund? +
Yes. A ₹99 convenience fee is deducted when an eligible prepaid refund is processed back to the original payment method.
07 What happens if my product fails Quality Check? +
The request will be declined and the product may be shipped back to you. A handling or restocking charge may apply where applicable.
08 Can I cancel my order after dispatch? +
No. Orders can only be cancelled before dispatch.
09 What benefits do I receive on a prepaid order? +
Eligible prepaid orders receive an additional 5% benefit, faster payment confirmation and the option to request either a return or an exchange. For approved requests, customers must reship the product to our warehouse because reverse pickup is not available. Approved prepaid return refunds are subject to the ₹99 convenience fee, request timelines, product eligibility and Quality Check.
10 Can I raise a return or exchange request on WhatsApp? +
No. Return and exchange requests are accepted only by email at contact.wrapwolf@gmail.com. Requests sent through WhatsApp will not be considered or processed.
Need Assistance?
Our support team is here to help.
For a COD exchange or a prepaid return or exchange, email us with your Order ID, reason for the request and relevant images or videos. Our team will guide you through the applicable process after reviewing your email.
OFFICIAL RETURN & EXCHANGE EMAILcontact.wrapwolf@gmail.com ↗
! Return & exchange requests are email-only. WhatsApp messages will not be considered as a valid request.