Return & Exchange Policy

1. Shipping & Dispatch Timeline

All WrapWolf orders are shipped within 24–48 business working hours after the order is placed, excluding Sundays and festival holidays.

Once your order is shipped, you will receive a live tracking link through email or SMS so you can stay updated on your delivery status.

2. Return & Exchange Window

3. Eligibility for Return or Exchange

To keep the return and exchange process fair for every customer, the product must meet the following conditions:

• The item must be unused, unwashed, and unworn.
• All tags, labels, and original packaging must be intact.
• The WrapWolf brand label should be clearly visible in the images you share.
• For damage or defect claims, please provide clear photos or an unboxing video.

4. How the Return & Exchange Process Works

• Contact us at contact@wrapwolf.com with your Order ID and request details.
• Our team will review your request and confirm whether it is eligible under the policy.
• For exchange requests, our team will share the correct shipping address where you need to send the received shirt/parcel.
• Please pack the product safely with all tags, labels, and original packaging before shipping it to the address shared by our team.
• Once the parcel is received at our facility, the product will go through a Quality Check.
• After QC approval, we will dispatch the replacement shirt as per your approved size, style, or requirement.
• For eligible return requests, the approved amount will be issued only as WrapWolf Store Credit / Promo Code after the parcel is received and approved through QC.

5. Store Credit, Promo Code & Exchange Timings

6. QC Rejection & Reshipment

Every returned or exchanged product is inspected through our Quality Check process. If the product fails QC due to being used, washed, altered, damaged, or missing tags, we reserve the right to reject the return or exchange request.

In such cases, we may share proper video proof of the QC inspection. After verification, the same product may be re-shipped back to you.

7. Exchanges

• Size or product exchanges are allowed once per order within the 48-hour exchange window, subject to eligibility and availability.
• To start an exchange, customers must first contact the WrapWolf support team with their Order ID and exchange requirement.
• After approval, our team will share the correct shipping address where the customer needs to send the received shirt/parcel.
• The customer must ship the received product safely to the address shared by our team.
• Once we receive the parcel and it passes Quality Check, we will dispatch another shirt as per the approved requirement.
• If the requested replacement is unavailable, we may offer store credit or promo code, as applicable.
• Once a product has been exchanged, it cannot be exchanged again.

8. Shipping Product Back for Exchange

For exchange or return requests, customers must ship the received shirt/parcel to the address shared by the WrapWolf support team after approval. Please do not ship the product to any address without confirmation from our team.

The product should be packed safely with all tags, labels, and original packaging. Once we receive the parcel, we will inspect it through our Quality Check process and then arrange the replacement delivery as per the approved requirement.

9. Sale, Festive & Promo Code Orders

Products bought during Sales, Festive Offers, or using Promo Codes are considered our special “Steal Deal” orders. Since these items are already offered at special pricing, they are not eligible for return, refund, or exchange.

10. Restocking & QC Failure Charges

If a returned or exchanged item fails QC because it is used, washed, altered, missing tags, or not in original condition, we may apply a ₹199 restocking fee, or reject the request and reship the product back to you.

We will always communicate clearly and may provide video proof of QC before taking further action.

11. Cancellations

Orders may be cancelled only before dispatch. To request cancellation, please email us with your Order ID.

12. Return / Exchange Delivery Charges

For return or exchange requests, customers are required to ship the received product to the address shared by the WrapWolf support team. All reverse shipment, self-shipping, courier, or delivery charges for return/exchange will be the customer’s responsibility unless our team confirms otherwise.

13. Return & Exchange Warehouse Address

For approved returns or exchanges, customers may ship their parcel to the following warehouse address:

13. Need Help?