Return & Exchange Policy

Customer Care Policy

Returns & Exchanges Made Easy.

At Wrap Wolf, we want you to shop with confidence. If something is not right with your order, we are here to make the process as smooth and transparent as possible.

See How It Works Contact Support
01 / EMAIL ONLY

Email Within 48 Hours

Return or exchange requests must be submitted by email. WhatsApp requests will not be considered.

02 / CONDITION

Unused & Unwashed

The original tags and packaging must remain intact.

03 / EXCHANGE

One-Time Exchange

One exchange is available per order, subject to size availability and QC.

04 / REFUND

Payment-Based Refunds

COD refunds are Store Credit; eligible prepaid refunds return to the original payment method.

Important Return & Exchange Policy

Return & exchange requests are accepted by email only.

To make sure your request is properly recorded and reviewed, all return or exchange requests must be submitted through our official support email. Requests sent through WhatsApp will not be considered or processed.

Email Your Request
Official Email Send your request to contact.wrapwolf@gmail.com with your Order ID and request details. Accepted
WhatsApp Message WhatsApp messages are not accepted as return or exchange requests and will not be considered for processing. Not Considered
! Your request timeline is counted according to the policy on this page. Sending a message on WhatsApp does not register a return or exchange request.

Prepaid Advantage

Pay online. Save more. Get smoother support.

Choose prepaid payment at checkout to unlock an extra saving and a more streamlined order experience—from faster processing to easier support for eligible returns and exchanges.

5% Extra Off
Instant prepaid saving on your order Pay online at checkout and receive an additional 5% benefit on eligible prepaid purchases.

Faster Order Processing

Prepaid orders can be confirmed immediately, helping us move them into processing faster.

Easy Return Support

Eligible prepaid return requests receive a simpler, customer-friendly coordination process.

Original Payment Refund

Eligible prepaid refunds can be returned to the original payment method after successful Quality Check, subject to a ₹99 convenience fee.

Smoother Exchanges

Size and product exchange requests receive straightforward guidance after approval and Quality Check.

No Unnecessary Long Process

Immediate payment confirmation reduces repeated verification and helps keep support steps clear.

Better Ongoing Assistance

Prepaid customers receive a smoother support experience for the current order and future purchases.

i Prepaid benefits apply to eligible orders and approved requests. Products must meet the return conditions, request timelines and Quality Check requirements stated on this page. Original-method refunds are subject to a ₹99 convenience fee, We do not offer a reverse pickup facility. Once a return or exchange request is approved, the customer must reship the product to our warehouse using a reliable courier service.

Simple 5-Step Process

How it works.

Follow these steps to submit your request and receive an exchange, Store Credit or an eligible original-method refund.

01

Raise a Request by Email

Email contact.wrapwolf@gmail.com within 48 hours of delivery and include:

  • Order ID
  • Reason for the request
  • Images or unboxing video, if required
WhatsApp requests will not be considered. Email is the only accepted channel for return or exchange requests.
02

Request Review

Our support team will verify your request and respond within 24-48 business hours.

03

Ship Your Product

Once approved, we will share the warehouse return address and shipping instructions. We do not offer a reverse pickup facility, so you will need to reship the product to our warehouse using a reliable courier service. Pack the product securely before dispatch.

04

Quality Check

After your parcel reaches us, our team will inspect it. Quality Check usually takes 1-2 business days.

05

Exchange or Refund

After successful QC, your exchange or eligible refund will be processed. COD refunds are issued as Store Credit, while prepaid refunds return to the original payment method after the ₹99 convenience fee deduction.

Refund & Store Credit Policy

Your refund method depends on how you paid.

By placing an order with Wrap Wolf, you acknowledge and agree to the following refund terms for COD and prepaid purchases.

01 COD Orders

Refund issued only as Store Credit.

If you return an eligible Cash on Delivery order, the approved refund will be provided only as Wrap Wolf Store Credit.

  • No cash refund will be provided for COD orders.
  • No refund will be transferred to a bank account for COD orders.
  • By placing a COD order, you agree to receive any eligible refund as Store Credit.
02 Prepaid Orders

Refunded to the original payment method.

Eligible prepaid-order refunds will be processed through the same payment channel used while placing the order.

  • UPI refunds are sent to the same UPI account.
  • Debit or Credit Card refunds are sent to the same card.
  • Net Banking and other payments are refunded through their respective original channels.
03 Convenience Fee

₹99 is deducted from prepaid refunds.

A ₹99 convenience fee applies when an eligible prepaid refund is processed back to the original payment method.

  • The fee is deducted from the approved refundable amount.
  • The deduction applies only to original-method refunds for prepaid orders.
  • By requesting this refund method, you acknowledge and accept the ₹99 fee.
✓
Your acknowledgement

By placing an order or requesting a refund, you confirm that you have read, understood and agreed to these refund and Store Credit terms.

Eligibility & Product Issues

Before you submit a request.

Please ensure the product meets all return conditions and submit complete evidence when reporting a damaged, incorrect or defective item.

01

Return & Exchange Eligibility

To qualify, your product must be:

  • Unused, unwashed and unworn
  • Free from stains, perfume, deodorant or damage
  • Returned with all original tags attached
  • Returned in its original packaging

Products failing these conditions may not qualify.

02

Damaged, Incorrect or Defective Product

Report a damaged product, defective product, wrong item or item with missing parts within 24 hours of delivery.

Your request must include:
  • Order ID
  • Clear product images
  • Complete unboxing video - recommended

Our support team will investigate and provide the appropriate resolution.

!
Important

Do not ship any product without approval from the Wrap Wolf support team.

Exchange, Refund & Shipping

Clear terms, no confusion.

Review the exchange limits, refund processing timelines and reverse shipping responsibilities below.

01

Exchange Policy

We currently offer one exchange per order.

  • The requested size must be available.
  • The returned item must successfully pass Quality Check.
  • Exchanged products cannot be exchanged again.
  • Inventory cannot be reserved until the item reaches us and passes QC.
02

Refund Processing

Eligible refunds are initiated only after the returned product successfully passes Quality Check.

  • COD refunds are issued only as Wrap Wolf Store Credit.
  • Prepaid refunds are returned through the original payment channel.
  • A ₹99 convenience fee is deducted from prepaid original-method refunds.
  • Bank or payment-provider processing timelines may apply after initiation.
03

Reverse Shipping Charges

We do not offer a reverse pickup facility from our end. Once your return or exchange request is approved, you must reship the product to our warehouse using a reliable courier service. Customers are responsible for arranging reverse shipping unless Wrap Wolf confirms otherwise.

  • Wait for approval and the warehouse return address before sending the item.
  • After approval, self-ship the product to our warehouse using a reliable courier service.
  • Share the tracking number and keep the courier receipt until delivery.
04

Order Cancellation

Orders can only be cancelled before dispatch. Cancellation is not possible after the order has been shipped.

Shipping Information

Orders are generally dispatched within 24-48 business hours. Delivery timelines may vary due to courier delays, weather, public holidays, natural events or remote locations.

Quality Check

Every returned product is inspected.

Your product must pass our Quality Check before an exchange, Store Credit or original-method refund can be approved.

01

A return may be rejected if the product:

  • Has been worn or washed
  • Has stains or marks
  • Smells of perfume, deodorant, smoke or detergent
  • Has missing tags
  • Is damaged after delivery
  • Is returned without its original packaging
02

If your product does not pass QC:

  • The exchange or refund request will be declined.
  • The product may be shipped back to you.
  • A handling or restocking charge of ₹199 may apply.
03

Products Not Eligible

The following products cannot be returned or exchanged:

  • Sale items and clearance items
  • Steal Deal products
  • Festive Offer purchases
  • Promotional campaign purchases, unless mentioned otherwise
  • Gift Cards
  • Products marked as Non-Returnable

Frequently Asked Questions

Quick answers before you contact us.

Open any question to view the answer.

01 Can I return my order if I do not like it?

Yes, provided you raise the request within 48 hours of delivery and the product passes our Quality Check.

02 How many times can I exchange an item?

One exchange is allowed per order.

03 Who pays for reverse shipping?

We do not offer a reverse pickup facility. Once your return or exchange request is approved, you must reship the product to our warehouse using a reliable courier service. Customers are responsible for arranging reverse shipping unless Wrap Wolf confirms otherwise.

04 When will I receive my replacement?

Replacement orders are processed after your returned product successfully passes Quality Check.

05 How will I receive my refund?

For COD orders, eligible refunds are issued only as Wrap Wolf Store Credit. For prepaid orders, eligible refunds are returned to the original payment method after deduction of the ₹99 convenience fee.

06 Is there any fee on a prepaid refund?

Yes. A ₹99 convenience fee is deducted when an eligible prepaid refund is processed back to the original payment method.

07 What happens if my product fails Quality Check?

The request will be declined and the product may be shipped back to you. A handling or restocking charge may apply where applicable.

08 Can I cancel my order after dispatch?

No. Orders can only be cancelled before dispatch.

09 What benefits do I receive on a prepaid order?

Eligible prepaid orders receive an additional 5% benefit, faster payment confirmation and smoother support. For approved returns or exchanges, customers must reship the product to our warehouse because reverse pickup is not available from our end. Eligible original-method refunds are subject to the ₹99 convenience fee, and all return timelines, eligibility and Quality Check conditions still apply.

10 Can I raise a return or exchange request on WhatsApp?

No. Return and exchange requests are accepted only by email at contact.wrapwolf@gmail.com. Requests sent through WhatsApp will not be considered or processed.

Need Assistance?

Our support team is here to help.

For a return or exchange, email us with your Order ID, reason for the request and relevant images or videos. Our team will guide you through the process after reviewing your email.

OFFICIAL RETURN & EXCHANGE EMAILcontact.wrapwolf@gmail.com
! Return & exchange requests are email-only. WhatsApp messages will not be considered as a valid request.
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