FAQ

Customer help center

Questions, answered clearly.

Find quick answers about Wrap Wolf products, sizing, orders, payments, shipping, returns, exchanges and support. Everything is organized so you can find what you need without the runaround.

Products & Fit

Fabrics, sizing, shirt fits, polos, product colors and care guidance.

Orders & Payments

Order confirmation, changes, payment options and failed transactions.

Shipping & Delivery

Dispatch timelines, estimated delivery, tracking and cancellations.

Returns & Exchanges

Eligibility, request process, refunds, QC and reverse shipment fees.

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01

Products, Fit & Quality

5 questions

Wrap Wolf offers modern men’s fashion including shirts, daily wear formals, casual shirts, summer fits and premium polos. Our products are designed for men who want sharp style, comfort and smart pricing.

Yes. Wrap Wolf shirts are designed for daily comfort, office wear, casual outings, meetings, travel and evening plans. We focus on breathable fabrics, clean fits and easy styling.

Check the size chart before ordering. Compare your chest, shoulder and length measurements with the chart to select the best fit.

If you are between two sizes, choose according to whether you prefer regular comfort or a slightly fitted look.

We display product colors as accurately as possible. Actual color may vary slightly because of screen brightness, device settings, lighting and photography conditions.

Wash gently and follow the care instructions on the product label. Avoid harsh detergent, direct high heat and rough washing methods.

  • Wash with similar colors.
  • Use mild detergent.
  • Avoid bleach unless specified.
  • Dry in shade when possible.
  • Iron according to the fabric requirement.
02

Orders & Payments

4 questions

After your order is placed successfully, you should receive an order confirmation message through email or SMS. Make sure your contact details are entered correctly at checkout.

Changes may only be possible before dispatch. For a size, address or product change, contact support as soon as possible and share your Order ID.

Cash on Delivery availability may depend on your location, order type and courier serviceability. If COD is available, it will appear as a payment option during checkout.

If payment is deducted but the order is not confirmed, contact us with the payment screenshot, transaction ID and your registered email or mobile number. Reversal timelines depend on your bank or payment provider.

03

Shipping & Delivery

4 questions

Orders are normally sent for shipment within 24–48 business working hours after being placed, excluding Sundays and festival holidays.

Tentative delivery is usually 5–7 working days. Actual timing may vary with location, courier serviceability, public holidays, weather or unexpected courier delays.

Yes. Once the order is shipped, you should receive a live tracking link through email or SMS.

No. Once the order is shipped from the warehouse, cancellation cannot be processed. Contact us before dispatch if you need to cancel.

04

Returns, Exchanges & Refunds

6 questions

You may request a return or exchange within 3 days of delivery. For a damaged or defective item, notify us within 24 hours of delivery with clear photos or an unboxing video.

The product must be unused, unwashed and unworn. All tags, labels and original packaging must remain intact, and the Wrap Wolf brand label should be visible in the images shared.

Email contact.wrapwolf@gmail.com with your Order ID and reason for the request. Our team will review it and guide you through the next steps.

Products purchased during sales, festive offers or with promo codes are treated as special “Steal Deal” orders and are not eligible for return, refund or exchange.

For eligible prepaid orders, refunds are processed to the original payment method within 5–7 business days after QC approval.

For COD orders, bank refunds are not available. You may receive Wrap Wolf Store Credit or a Promo Code of equivalent value.

Yes. A reverse shipment fee applies to return and exchange requests. For regular collection, the fee is ₹149 per product.

05

Customer Support

3 questions

Our customer support team is available Monday to Saturday, 10:00 AM to 07:00 PM. Messages received outside working hours may be answered on the next working day.

Visit the complete Returns & Exchanges Policy for detailed eligibility, process and refund information.

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